CUSTOMER SERVICE – EXPLAINED!
  • customer-service

    CUSTOMER SERVICE – EXPLAINED!

    August 16, 2016

    Customer service, customer support, customer care and customer success are all about the same thing: making the customer happy! The service agent’s main duty is to ensure the company’s existing customers remained satisfied with the products and that any issues

  • A leading Forex company on Tel Aviv beach is searching for native Arabic speakers for customer support – 40 hours per week.

    High pay!

     

    Requirements:

    Native Arabic speaker – a must!

    Good communication in English – written and spoken – a must!

    Excellent communication skills

    Service orientated

    Experience in Forex support – an advantage!

    University degree – an advantage!

    Can work in a team and under pressure

    Please send resumes in English only!

     

    Location:

    Southern Tel Aviv on the beach front

     

  •  

    A fantastic Forex company in the central Haifa area is looking for a customer support and backoffice agent in Arabic and English.

     

    Responsibilities:

    Manage customer accounts

    First contact with new clients

    Live chat and emails

     

    Requirements:

    Mother Tongue Arabic – A MUST!

    High level of English (written and verbal) – A MUST!

    Computer Savvy

    Work in a neat and orderly fashion

    Forex experience – an advantage!

     

    Location:

    Haifa

     

  • Are you a Tel Avivian night owl? Earn a high paycheck at a stable, international company and keep your days free!

    High base salary + bonuses!

    No Sales!

    Requirements:

    High level of English – a MUST!

    Available to work 23:00 – 07:00 – a MUST!

    Experience in Customer Support – an advantage!

    A people person with problem-solving skills.

     

    Location:

    Tel Aviv

     

  • A stable company with a friendly, family-like atmosphere in the Bursa is currently looking for Customer Support and Compliance for evening shifts.

    Great work environment + perks.

    No sales!

    Key responsibilities:

    Support customers via email, phone and online chat.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
    • Keep records of customer interactions.
    • Perform policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operation of the Program.
    • Monitor Analyze & Optimize verification processes.
    • Collaborates with other departments (e.g., Trading floor) to direct support. issues to appropriate existing channels for investigation and resolution.
    • Follow communication procedures, guidelines and policies.

    Requirements:

    •  English as a mother tongue – A must!
    •  Availability to work evening shifts (14:00-23:00).
    •  Customer service and sales orientated.
    •  Organized, Efficient and multi-tasking.
    •  Good communication skills: Excellent verbal and written skills in English.
    •  Fast learner, proactive, highly organized, supportive.
    •  Experience from Gaming/Forex/Binary Options companies – Advantage.
    • Resolve any emerging problems that our clients might face with accuracy and efficiency.

    Location:

    Ramat Gan

     

  • A fun, registered and well established Online company in Tel Aviv is looking for French Customer Support.

    Lots of company perks, including free meals and events.

     

    Requirements:

    English at a high level (not necessarily mother tongue)

    Available for shift work (including night shifts or weekends)

    Location:

    Tel Aviv

  • A fun, registered and well established Online company in Tel Aviv is looking for English Customer Support.

    Lots of company perks, including free meals and events.

     

    Requirements:

    English at a high level (not necessarily mother tongue)

    Available for shift work (including night shifts or weekends)

    Location:

    Tel Aviv

  •  

    An established, regulated Binary Options / Financial company in Herzliyah is searching for a new Customer Success Manager.

     

    Responsibilities:

    Educating customers about new and existing functionalities, best practices and overall increasing the value for the customers.
    Develop a deep understanding of customer engagement to enhance customer success

     

    Requirements:

    2+ years Binary Options / Forex experience – a MUST!

    In depth understanding of online marketing (including affiliation and media buying)

    In depth understanding of marketing channels, email marketing and automated retention techniques and call center operations

    Proven track record of great client relationships

    A ‘people person’ with amazing interpersonal skills

    Very high written and verbal English AND Hebrew

    A go-getter with a CAN DO attitude

    Assertive and highly self-motivated

     

    Location:

    Herzliyah

SEND YOUR CV


Please attach Word or PDF format only


SEND YOUR CV


Please attach Word or PDF format only


SEND YOUR CV


Please attach Word or PDF format only


SEND YOUR CV


Please attach Word or PDF format only


Contact me

Contact me

Contact me

Contact me