CUSTOMER SERVICE – EXPLAINED!
  • customer-service

    CUSTOMER SERVICE – EXPLAINED!

    August 16, 2016

    Customer service, customer support, customer care and customer success are all about the same thing: making the customer happy! The service agent’s main duty is to ensure the company’s existing customers remained satisfied with the products and that any issues

  • A leading Forex company on Tel Aviv beach is searching for native Arabic speakers for customer support – 40 hours per week.

    High pay!

     

    Requirements:

    Native Arabic speaker – a must!

    Good communication in English – written and spoken – a must!

    Excellent communication skills

    Service orientated

    Experience in Forex support – an advantage!

    University degree – an advantage!

    Can work in a team and under pressure

    Please send resumes in English only!

     

    Location:

    Southern Tel Aviv on the beach front

     

  •  

    A fantastic Forex company in the central Haifa area is looking for a customer support and backoffice agent in Arabic and English.

     

    Responsibilities:

    Manage customer accounts

    First contact with new clients

    Live chat and emails

     

    Requirements:

    Mother Tongue Arabic – A MUST!

    High level of English (written and verbal) – A MUST!

    Computer Savvy

    Work in a neat and orderly fashion

    Forex experience – an advantage!

     

    Location:

    Haifa

     

  • Are you a Tel Avivian night owl? Earn a high paycheck at a stable, international company and keep your days free!

    High base salary + bonuses!

    No Sales!

    Requirements:

    High level of English – a MUST!

    Available to work 23:00 – 07:00 – a MUST!

    Experience in Customer Support – an advantage!

    A people person with problem-solving skills.

     

    Location:

    Tel Aviv

     

  • Come to Herzliyah to work in a fantastic, stable company where our success is your success!

    No sales! Competitive salary. Lots of company perks!

    Responsibilities:

    As a Customer Success Manager you’ll be responsible for educating customers about new and existing functionalities, best practices and overall increasing the value a company delivers to its customers. You will develop a deep understanding of customer engagement and companies platforms to enhance customers success.
    Your end goal is to establish a partnership with our clients based on value and ROI, based on exceptional service.

    Requirements:

    At least 2 years from a Binary Options or Forex operation – A must
    In depth understanding of the online world and specifically the online trading world – A must
    In depth understanding in online marlketing, marketing channels such as affiliation, media Buyinf etc. email marketing and automated retention techniques, call center operations – A must.
    A proven track record of of great client relationships
    A people’s person with amazing interpersonal skills and very high written and verbal abilities in English and Hebrew
    A go-getter with a CAN DO attitude, assertive and highly self-motivated

    Location:

    Herzliyah

  • A stable company with a friendly, family-like atmosphere in the Bursa is currently looking for Customer Support and Compliance for evening shifts.

    Great work environment + perks.

    No sales!

    Key responsibilities:

    Support customers via email, phone and online chat.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
    • Keep records of customer interactions.
    • Perform policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operation of the Program.
    • Monitor Analyze & Optimize verification processes.
    • Collaborates with other departments (e.g., Trading floor) to direct support. issues to appropriate existing channels for investigation and resolution.
    • Follow communication procedures, guidelines and policies.

    Requirements:

    •  English as a mother tongue – A must!
    •  Availability to work evening shifts (14:00-23:00).
    •  Customer service and sales orientated.
    •  Organized, Efficient and multi-tasking.
    •  Good communication skills: Excellent verbal and written skills in English.
    •  Fast learner, proactive, highly organized, supportive.
    •  Experience from Gaming/Forex/Binary Options companies – Advantage.
    • Resolve any emerging problems that our clients might face with accuracy and efficiency.

    Location:

    Ramat Gan

     

  • A leading online trading company is hiring a Customer Support Agent for the English Desk. We offer a young and dynamic work environment, in addition to corporate stability.

    The Ideal candidate should have strong communication skills, problem solver and multi-tasking.

    Requirements:

    • Native English
    • Experience in Customer Support – must
    • Basic Knowledge in Microsoft software
    • Working in Shifts

    Location:

    Tel Aviv

  • A fun, registered and well established Online company in Tel Aviv is looking for French Customer Support.

    Lots of company perks, including free meals and events.

     

    Requirements:

    English at a high level (not necessarily mother tongue)

    Available for shift work (including night shifts or weekends)

    Location:

    Tel Aviv

  • A fun, registered and well established Online company in Tel Aviv is looking for English Customer Support.

    Lots of company perks, including free meals and events.

     

    Requirements:

    English at a high level (not necessarily mother tongue)

    Available for shift work (including night shifts or weekends)

    Location:

    Tel Aviv

  • A global, online provider of foreign exchange trading and related services in Tel Aviv is seeking career-orientated Arabic speakers to educate and support currency trading clients.

     

    Responsibilities:

    Follow global market trends and events and competently articulate their impacts on the currency markets

    Quickly learn and stay current on all of our products, services, platforms and educational tools

    Provide our clients with the best-in-class service using phone, chats, and email

    Consistently achieve specific on-deposit, retention and customer satisfaction benchmarks

    Provide effective education and technical support to clients for various trading and charting platforms including FXCM Trading Station, MT4, Mirror Trader, and others

    Skillfully probe for, listen to and understand client needs to provide resources and solutions to improve the clients’ trading experience and results

    Generate and guide client use of FXCM live market commentary, trading analysis, education, various charting packages, forum support and proprietary indicators

    Proactively collaborate with the Financial Services Team to manage time, resources, and volume

    Make an impact by providing the Financial Services management team with feedback and suggestions that will be used to improve our sales, service and operational processes

     

    Requirements:

    Must be eligible to work in Israel

    Arabic – mother tongue (reading, writing and professional conversation)

    English – full professional proficiency

    Bachelor’s degree

    A self-directed learner and motivator with the ability to manage in a very fast-paced environment

    A proven team player with the ambition and competitive desire to rise to the top quickly

    Proven ability to manage time and information efficiently and effectively

    Previous financial services sales, service employment, or financial services internships – a plus.

     

    Location:

    Tel Aviv

  • Seeking native Japanese Customer Service agents for a respectable, regulated Binary Options Company in Tel Aviv dedicated to the Japanese market.

     

    Requirements:

    Mother tongue Japanese – a MUST!

    Computer and internet savvy – a MUST!

    Service orientated with an eye for detail – a MUST!

    Good listening skills and respectful.

     

    Location:

    Tel Aviv

     

  • A regulated, highly successful Binary Options company in Tel Aviv is seeking customer support agents who speak native English, French and German. 

    No experience necessary!

     

    Requirements:

    Computer and internet savvy

    Good listener and confident conversationalist

    A native speaker of one of the following languages: English, French or German

    Conversational English or Hebrew for internal office communication.

    Ability to work in shifts, including weekends and night shifts

     

    Location:

    Tel Aviv

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SEND YOUR CV


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SEND YOUR CV


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