CUSTOMER SERVICE – EXPLAINED!
  • customer-service

    CUSTOMER SERVICE – EXPLAINED!

    August 16, 2016

    Customer service, customer support, customer care and customer success are all about the same thing: making the customer happy! The service agent’s main duty is to ensure the company’s existing customers remained satisfied with the products and that any issues

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    A fantastic Forex company in the central Haifa area is looking for a customer support and backoffice agent in Arabic and English.

     

    Responsibilities:

    Manage customer accounts

    First contact with new clients

    Live chat and emails

     

    Requirements:

    Mother Tongue Arabic – A MUST!

    High level of English (written and verbal) – A MUST!

    Computer Savvy

    Work in a neat and orderly fashion

    Forex experience – an advantage!

     

    Location:

    Haifa

     

  • Are you a Tel Avivian night owl? Earn a high paycheck at a stable, international company and keep your days free!

    High base salary + bonuses!

    No Sales!

    Requirements:

    High level of English – a MUST!

    Available to work 23:00 – 07:00 – a MUST!

    Experience in Customer Support – an advantage!

    A people person with problem-solving skills.

     

    Location:

    Tel Aviv

     

  • A stable company with a friendly, family-like atmosphere in the Bursa is currently looking for Customer Support and Compliance for evening shifts.

    Great work environment + perks.

    No sales!

    Key responsibilities:

    Support customers via email, phone and online chat.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
    • Keep records of customer interactions.
    • Perform policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operation of the Program.
    • Monitor Analyze & Optimize verification processes.
    • Collaborates with other departments (e.g., Trading floor) to direct support. issues to appropriate existing channels for investigation and resolution.
    • Follow communication procedures, guidelines and policies.

    Requirements:

    •  English as a mother tongue – A must!
    •  Availability to work evening shifts (14:00-23:00).
    •  Customer service and sales orientated.
    •  Organized, Efficient and multi-tasking.
    •  Good communication skills: Excellent verbal and written skills in English.
    •  Fast learner, proactive, highly organized, supportive.
    •  Experience from Gaming/Forex/Binary Options companies – Advantage.
    • Resolve any emerging problems that our clients might face with accuracy and efficiency.

    Location:

    Ramat Gan

     

  • A leading online trading company is hiring a Customer Support Agent for the English Desk. We offer a young and dynamic work environment, in addition to corporate stability.

    The Ideal candidate should have strong communication skills, problem solver and multi-tasking.

    Requirements:

    • Native English
    • Experience in Customer Support – must
    • Basic Knowledge in Microsoft software
    • Working in Shifts

    Location:

    Tel Aviv

  • A fun, registered and well established Online company in Tel Aviv is looking for French Customer Support.

    Lots of company perks, including free meals and events.

     

    Requirements:

    English at a high level (not necessarily mother tongue)

    Available for shift work (including night shifts or weekends)

    Location:

    Tel Aviv

  • A fun, registered and well established Online company in Tel Aviv is looking for English Customer Support.

    Lots of company perks, including free meals and events.

     

    Requirements:

    English at a high level (not necessarily mother tongue)

    Available for shift work (including night shifts or weekends)

    Location:

    Tel Aviv

  • A boutique Binary Options company in Herzliya is searching for an excellent Customer Success Manager!

     

    Responsibilities:

    Educating customers about new and existing functionalities, best practices and overall increasing the value to our customers.
    Develop a deep understanding of customer engagement and of our platforms to enhance customers success.
    Your end goal is to establish a partnership with our clients based on value, ROI and on exceptional service.

     

    Requirements:

    At least 2 years in a Binary Options or Forex operation – A MUST!
    In depth understanding of the online world and specifically the online trading world – A MUST!
    In depth understanding of online marketing and marketing channels such as affiliation, media buying, email marketing, automated retention techniques, call center operations, etc. – A MUST!
    A proven track record of of great client relationships
    A people person with amazing interpersonal skills and very high written and verbal abilities in English and Hebrew
    A go-getter with a CAN-DO attitude, assertive and highly self-motivated

     

    Location:

    Herzliya

  • A regulated, highly successful Binary Options company in Tel Aviv is seeking customer support agents who speak native English, French and German. 

    No experience necessary!

     

    Requirements:

    Computer and internet savvy

    Good listener and confident conversationalist

    A native speaker of one of the following languages: English, French or German

    Conversational English or Hebrew for internal office communication.

    Ability to work in shifts, including weekends and night shifts

     

    Location:

    Tel Aviv

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    A boutique online marketing company in Ramat Gan is searching for experienced customer support agents in Swedish, Norwegian, Finnish and German.

     

    Requirements:

    A highly developed sense of integrity and commitment to customer satisfaction

    1+ year experience in online customer support

    Computer and internet savvy

    Good listener and confident conversationalist

    A native speaker of one of the following languages: Swedish, Norwegian, Finnish or German

    Conversational English or Hebrew for internal office communication.

    Ability to work in shifts, including weekends: 9am – 7pm, 5pm – 2am.

     

    Location:

    Ramat Gan

     

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